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Looking Ahead…

By Rob Zitsman, Executive Director

Happy New Year 2018Happy New Year! It’s official; I am your new Executive Director! As I told you during my Men’s Club talk last November, each of us is on our life’s journey and I am thankful that my life’s journey has now joined yours, here, at University Village Thousand Oaks.

As your Executive Director, my goal is for University Village to be the “Best, Best, Best”… the Best place for our staff to work, the Best place for you to live, and the Best place for all of us to enjoy life! Clearly, no mean task! Achieving this goal will involve my personal commitment to listening and engaging with you and our staff. Through listening and engaging with you at committee meetings, Town Halls, and my new, monthly “Open Forums”, I will learn about what’s most important to you and will use that information for your benefit. I will strive to offer you services and experiences that meet and maybe even exceed your expectations. UVTO #1 Of course, I cannot do this alone. This is a team effort with me serving as head coach! For my team (our staff), my number one job is making sure they have everything they need to be successful in meeting your needs and expectations. This includes making sure they have the right training, the right tools and equipment, and the right resources to do their jobs. It is critical that I am just as responsive to our staff as I am to you.

SurveyThe year ahead will be marked by a willingness to try doing some things differently based upon your feedback in the Resident Satisfaction Survey* along with information, suggestions, and feedback you share with me “along the way”. I believe in the saying “no change, no change”. We must be willing to try new things, new ideas to see if they will work or make a difference. And, even when we try something that doesn’t work, we still learn.

I’m excited about the year ahead and thank you for your support and encouragement. I hope you will feel comfortable in letting me know how we can make and keep UVTO the Best, Best, Best!

* I will present our Resident Satisfaction Survey scores at Town Hall on Friday, January 12. As you will see, there are many things we are doing quite well and, of course, you have identified many opportunities for improvement.